Frequently Asked Questions

You can call our office at 713-466-1360, email frontdesk@cy-hopecounseling.org, or fill out the online request form. Our intake team will help match you with a counselor based on your needs, schedule, and preferences.

During your first appointment, your counselor will review your intake paperwork, learn more about your concerns, and start building a plan for your care. It’s a relaxed conversation meant to help you feel safe and supported.

For children under 12, the first session is for parents/guardians only.

We are considered an Out-of-Network provider, which means we do not bill insurance directly. However, we can provide you with a superbill—a detailed receipt you can submit to your insurance company for potential reimbursement.

What’s a superbill?
A superbill is a document you receive from us after your session that includes the necessary information your insurance provider needs to consider reimbursing you for out-of-network services. Reimbursement is not guaranteed and depends on your plan.

We do not accept Medicare or Medicaid.

If you're not sure how to use a superbill or whether your plan reimburses for out-of-network services, we recommend calling your insurance provider and asking:

• Do you cover out-of-network mental health services?

• What percentage is reimbursed per session?

• Do I need to meet a deductible first?

At Cy-Hope Counseling, we offer comprehensive mental health services to individuals and families of all ages. Our team of experienced counselors provides support for a wide range of concerns, including depression, anxiety, trauma, relationship issues, and more. From children and adolescents to adults and couples, we tailor our services to meet the unique needs of each client. Whether you're seeking support for yourself, your child, or your family, we're here to help you navigate life's challenges and find healing and growth. Read more about our services by visiting our Counseling Services Page.

Some of the benefits available from therapy include:

• Attaining a better understanding of yourself, your goals and values

• Developing skills for improving your relationships

• Finding resolution to the issues or concerns that led you to seek therapy

• Learning new ways to cope with stress and anxiety

• Managing anger, grief, depression and other emotional pressures

• Improving communications and listening skills

• Changing old behavior patterns and developing new ones

• Discovering new ways to solve problems in your family or marriage

• Improving your self-esteem and boosting self-confidence

We believe mental health care should be accessible. That’s why we offer a sliding scale program with session rates based on your income and financial situation. In some cases, counseling may be as low as $10 per session.

Let our intake team know if you’re in need of financial assistance—we’ll walk you through the process.

We ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. Missed appointments or late cancellations may result in a fee. We also have 20-minute “No Show” Policy. Please contact your counselor directly or call the front desk at 713-466-1360 if you need to cancel or reschedule your appointment.

Yes, many of our counselors offer telehealth (video) sessions for Texas residents. Let us know if you prefer to meet virtually when requesting your appointment.

Absolutely. If there’s someone specific you'd like to work with, just let us know when you reach out. If you’re not sure who to choose, our intake team will ask a few questions and help match you with the best fit.

Great question! At Cy-Hope Counseling, we have a team made up of counselors at different stages in their professional journey. Here’s a quick guide to help you understand what the different credentials mean:

Practicum Student / Intern

A practicum student is a graduate-level counseling student who is completing supervised clinical training as part of their master’s program. They work closely with a licensed supervisor and receive direct oversight on their sessions.

Working with a practicum student can be a great low-cost option for care while still receiving high-quality support.

LPC-Associate (Licensed Professional Counselor Associate)

An LPC-Associate is a counselor who has completed their master’s degree in counseling and passed their licensing exam. They are working toward full licensure by completing a required number of supervised hours (usually 3,000 hours over 18–24 months).

Associates are highly trained and closely supervised by an LPC-S (Supervisor), ensuring quality care and growth.

LPC / LMFT / LCSW (Fully Licensed Counselors)

These professionals are fully licensed to practice independently in the state of Texas:

• LPC – Licensed Professional Counselor

• LMFT – Licensed Marriage & Family Therapist

• LCSW – Licensed Clinical Social Worker

Each of these licenses requires a master's degree, passing national exams, and thousands of supervised clinical hours.

They are experienced clinicians trained to support a wide range of mental health needs.

LPC-S / LMFT-S / LCSW-S (Supervisors)

A supervisor is a fully licensed counselor who has undergone additional training and certification to supervise associates and interns. They support developing professionals while continuing to see their own clients.

Supervisors are among the most experienced counselors on our team.